Some personal information we hold is 'sensitive' and subject to greater restrictions.
Sensitive information relates to a person's racial or ethnic origin, political opinions or membership of political bodies, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or activities, criminal record, state of health and medical history.
Some sensitive information is usually needed for applications for death, sickness and disability insurance and to manage claims on those products. It may also be relevant the provision and operation of a financial service or product.
Sensitive information will be used and disclosed only for the purposes for which it was provided, unless you agree otherwise or the use or disclosure of this information is allowed by law.
The way we use tax file numbers is also restricted by law. As a Financial services licensee, we may collect and disclose your TFN to the ATO. We may also disclose tax file number information to investment bodies when making investments on your behalf (in our capacity as your agent) and share registries that are agents of publicly listed companies for the purposes of maintaining their share registry and paying dividends.
SAFEGUARDS FOR THE PROTECTION OF PRIVATE INFORMATION
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet (such as via Skype) or other electronic medium such as email.
We hold personal information in a combination of secure computer storage facilities (password protected) and paper-based files (locked storage). We take steps to protect personal information we hold from misuse, loss, unauthorised access, modification or improper disclosure.
As part of our review process, we endeavour to ensure that the personal information we hold about you is accurate and up-to-date. You can notify us at any time of changes in your personal information that we have collected.
ACCESSING YOUR STORED PRIVATE INFORMATION
Under the Privacy Act, you generally have the right to access any personal information that we hold about you on request. The Act does set out some exceptions to this. We may, for example, not provide you with information where the information relates to existing or anticipated legal proceedings between you and us, and would not be accessible by the process of discovery in those proceedings.
To make a request, you will need to complete a request form and provide us with documentation verifying your identity (see link below).
We will acknowledge your request within 14 days and will respond promptly to your request. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material that you have requested. If the information sought is extensive, we will advise you of the likely cost in advance and can help to refine your request if required.